About Us
RGK (UK) Ltd is a family owned business and has specialised in the supply of Cleaning, Housekeeping and Air Care Equipment since 1971. Throughout that time we have developed a knowledge and expertise second to none, selecting only the best quality and value for money products. Due to our other business interests including a country estate we ourselves are a user and are therefore able to thoroughly field test much of the equipment shown on our catalogue.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you find your order is not correct then go back to the catalogue and click on the 'View Basket' button at the top of the page. This will allow you to edit your order and correct any mistakes before proceeding to the check out.

We accept credit/debit card payment by most of the major cards. If you prefer you may give us your credit/debit card information via phone.

Public Bodies, Local Authorities, Educational Authorities, Schools, Colleges, Universities and Health Boards need only supply an official purchase order by e-mail or regular mail.

Shipping And Handling
Delivery is Free of Charge on all items £25 + vat and over (except orders consisting of accessories and spare parts only) to the UK Mainland. For orders under £25 + vat there is a delivery charge of £11.95 + vat.

For UK Islands, Europe and all other International destinations please call 44 (0)1506 847999 or Email sales@rgk.co.uk for a delivery price.

**Important** Our carriers require a delivery address, (including home addresses) at which there is someone available between 9.00am and 5.00pm, Monday to Friday. Deliveries outwith these hours (ie. evenings) could incur an extra charge. Phone 01506 847999 or e-mail sales@rgk.co.uk for details of these charges. We do not offer a Saturday delivery service.
Delivery Schedule
Orders received before mid-day Monday through Friday will be dispatched on a 2-3 day delivery unless otherwise stated (not incl Saturday, Sunday or Public Holidays), on the UK Mainland. Highlands and Islands and other European destinations normally takes 4-5 days. Delivery period for International orders will be advised along with charges upon request. Delivery must be permitted between 9.00 am and 5.00 pm on weekdays or as per any special arrangement agreed by RGK.

**Important Note about 2-3 Day Delivery Service**

All goods are sent by reliable, well established carriers, on a 2-3 day service contract (except where otherwise stated). However, even the best service is ony 95% efficient so very occasionally our carrier may fail to fulfill this promise due to circumstances beyond their control (ie. weather, traffic delays, accidents, mechanical or logistical problems). Although both our carriers and ourselves will do everything we can to avoid any delay, RGK or our carriers cannot be held liable for any loss, consequential loss or inconvenience incurred as a result of goods not being delivered on time.
Back Orders
With over 95% of products, accessories and parts in stock at any one time, back orders rarely occur. However, if any item is not in stock, we will back order for you and send them to you as soon as possible. Any out of stock situation is normally rectified within a few days.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added to the prices shown. Orders to other countries are VAT free and you should click the exempt button to reduce VAT to zero. In some cases we will require your vat number.
Credit Card Security
We know of no documented cases of credit/debit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using Military level 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We try to guarantee your complete satisfaction. Everything we sell carries a minimum of 12 months manufacturer's warranty, however some manufacturer's provide cover for anything up to 5 years. For warranties greater than 12 months the period is shown alongside the product description. All guarantees are in addition to your statutory rights.

Reaching Us
If you need to reach us, please email us on sales@rgk.co.uk alternatively, you can call on 01506 847999 (International +44 1506 847999) or write to us at

RGK UK Ltd, (Registered Office) Champfleurie House, Linlithgow, EH49 6NB

Vat No 356 1721 58

Registered in Scotland No SC77454

Privacy Policy
RGK only send marketing emails about special offers or promotions to the e-mail address provided with your order. If you do not wish to receive any e-mailed information from us then please unsubscribe on the first e-mail you receive and we will amend your record.

We comply with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation from 25 May 2018 and are registered with the Data Protection Agency.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.The information we hold may include: Your name, Address, Phone number (for delivery issues), Email address, Credit/debit card details. Other information necessary for processing your order (we will advise you).

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first. We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies for no charge as soon as you make the request. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.

Cookies and what they are and how we use them. Cookies are small text files that our website and sometimes e-mails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors' usage of our site so that we can continuously improve it. There's nothing mysterious about them and they do not collect personal data.

Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish. We're using the word 'cookies' here to include things like 'web beacons' and 'Flash cookies' which serve similar functions. 'Your computer' includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.

Now, or in the future, we may use cookies in the following categories:

Necessary - without these our website will not function correctly.

Helpful - to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.

Personal - for your benefit. These cookies remember your password and other preferences and can allow you to link onwards to watch a video or join in an online conversation.

On emails -We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.

The above has been a simple introduction to cookies, what they are and why we use them. For more information try www.allaboutcookies.org.

Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. If you have a very old browser you may need to bring it up to date to use effective cookie controls.

In continuing to use our website you are agreeing to our use of cookies as outlined above.
Returns Policy
There is a substantial amount of information given about each product including specifications and dimensions etc. The purpose of this is to avoid any unnecessary surprises or disappointment when you receive the goods and therefore avoid returns for no good reason. We discourage a try it and buy it policy preferring instead that you seek our advice before making your purchase. The savings from this policy are passed on to you in our prices. All goods are insured to the point of delivery. If goods arrive damaged you must notify us within 24 hours of receipt.

Please note - Although we do our utmost to ensure both pictures and text on our website are a true representation of the product, both RGK and their suppliers reserve the right to amend these details without notice and substitute a new equivalent replacement product where an older version has been discontinued.

Business customers.

Returned goods will only be accepted at our discretion for reasons, other than faulty, on condition they are unused and in their original packaging. We reserve the right to apply a 25% re-stocking charge (£35 + vat minimum). This charge also applies to products which are still on-build at the factory especially for that customer.

Business customers cancellation charges.

If you place an order with us using a credit or debit card and you decide to cancel after we have already processed the order then we reserve the right to deduct 5% to cover the cost of administration.

Domestic customers.

Right to cancel. You have a cooling off period of 14 days after the date on which you have received the goods to cancel the contract, return the goods at your cost and receive a full refund of the purchase price including the original shipping charges to you. If you wish us to arrange to have the goods uplifted then we reserve the right to deduct the carriers collection charge from any refund. This refund will be made within 14 days unless we have agreed otherwise with you.

During the cooling off period any cancellation must be given by written notice by either party. Goods must be returned complete, undamaged with all accessories and instructions and in the original packaging in reasonable condition.

The right to cancel this contract will not apply in respect of personalised goods or goods made to your specification

Faulty or damaged goods will be collected and replaced free of charge. Refund is conditional on there being no breach of the customer's statutory duty to take reasonable care of the goods and no more than 14 days from date of purchase.

Remittance Terms
Payment by credit/debit card is best and can be made in the section provided for in this web page or by phoning 01506 847999 (International 441506 847999). We are also pleased to accept payment by bank transfer and can e-mail a proforma invoice if required.