About Us
RGK (UK) Ltd is a family owned business and has specialised in the supply of Cleaning, Housekeeping and Air Care Equipment since 1971. Throughout that time we have developed a knowledge and expertise second to none, selecting only the best quality and value for money products. Due to our other business interests including a country estate we ourselves are a user and are therefore able to thoroughly field test much of the equipment shown on our catalogue.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you find your order is not correct then go back to the catalogue and click on the 'View Basket' button at the top of the page. This will allow you to edit your order and correct any mistakes before proceeding to the check out.

We accept credit/debit card payment by most of the major cards. If you prefer you may give us your credit/debit card information via phone.

Public Bodies, Local Authorities, Educational Authorities, Schools, Colleges, Universities and Health Boards need only supply an official purchase order by e-mail or regular mail.

Shipping And Handling
Delivery is Free of Charge on all items £25 + vat and over (except orders consisting of accessories and spare parts only) to the UK Mainland. For orders under £25 + vat there is a delivery charge of £11.95 + vat.

For UK Islands, Europe and all other International destinations please call 44 (0)1506 847999 or Email sales@rgk.co.uk for a delivery price.

**Important** Our carriers require a delivery address, (including home addresses) at which there is someone available between 9.00am and 5.00pm, Monday to Friday. Deliveries outwith these hours (ie. evenings) could incur an extra charge. Phone 01506 847999 or e-mail sales@rgk.co.uk for details of these charges. We do not offer a Saturday delivery service.
Delivery Schedule
Orders received before mid-day Monday through Friday will be dispatched on a 2-3 day delivery unless otherwise stated (not incl Saturday, Sunday or Public Holidays), on the UK Mainland. Highlands and Islands and other European destinations normally takes 4-5 days. Delivery period for International orders will be advised along with charges upon request. Delivery must be permitted between 9.00 am and 5.00 pm on weekdays or as per any special arrangement agreed by RGK.

**Important Note about 2-3 Day Delivery Service**

All goods are sent by reliable, well established carriers, on a 2-3 day service contract (except where otherwise stated). However, even the best service is ony 95% efficient so very occasionally our carrier may fail to fulfill this promise due to circumstances beyond their control (ie. weather, traffic delays, accidents, mechanical or logistical problems). Although both our carriers and ourselves will do everything we can to avoid any delay, RGK or our carriers cannot be held liable for any loss, consequential loss or inconvenience incurred as a result of goods not being delivered on time.
Back Orders
With over 95% of products, accessories and parts in stock at any one time, back orders rarely occur. However, if any item is not in stock, we will back order for you and send them to you as soon as possible. Any out of stock situation is normally rectified within a few days.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added to the prices shown. Orders to other countries are VAT free and you should click the exempt button to reduce VAT to zero. In some cases we will require your vat number.
Credit Card Security
We know of no documented cases of credit/debit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using Military level 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We try to guarantee your complete satisfaction. Everything we sell carries a minimum of 12 months manufacturer's warranty, however some manufacturer's provide cover for anything up to 5 years. For warranties greater than 12 months the period is shown alongside the product description. All guarantees are in addition to your statutory rights.

Reaching Us
If you need to reach us, please email us on sales@rgk.co.uk alternatively, you can call on 01506 847999 (International +44 1506 847999) or write to us at

RGK UK Ltd, (Registered Office) Champfleurie House, Linlithgow, EH49 6NB

Vat No 356 1721 58

Registered in Scotland No SC77454

Privacy Policy
RGK UK Ltd only send marketing emails about special offers or promotions to the e-mail address provided with your order. If you do not wish to receive any e-mailed information from us then please unsubscribe on the first e-mail you receive and we will amend our records.

We comply with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation from 25 May 2018 and are registered with the Data Protection Agency.

GDPR - INTRODUCTION

In this privacy policy, "we" and "our" relates to RGK UK Ltd, company number SC77454, a company registered in Scotland.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from RGK UK Ltd or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through by e-mail, or by phone on 01506 847999

COOKIES

Cookies and what they are and how we use them. Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors’ usage of our site so that we can continuously improve it. There’s nothing mysterious about them and they do not collect personal data.

Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish. We’re using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.

Now, or in the future, we may use cookies in the following categories:

Necessary - without these our website will not function correctly.

Helpful - to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.

Personal - for your benefit. These cookies remember your password and other preferences and can allow you to link onwards to watch a video or join in an online conversation.

On emails -We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.

The above has been a simple introduction to cookies, what they are and why we use them. For more information try www.allaboutcookies.org.

Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. If you have a very old browser you may need to bring it up to date to use effective cookie controls.

In continuing to use our website you are agreeing to our use of cookies as outlined above.
Returns Policy
There is a substantial amount of information given about each product including specifications and dimensions etc. The purpose of this is to avoid any unnecessary surprises or disappointment when you receive the goods and therefore avoid returns for no good reason. We discourage a try it and buy it policy preferring instead that you seek our advice before making your purchase. The savings from this policy are passed on to you in our prices. All goods are insured to the point of delivery. If goods arrive damaged you must notify us within 24 hours of receipt.

Please note - Although we do our utmost to ensure both pictures and text on our website are a true representation of the product, both RGK and their suppliers reserve the right to amend these details without notice and substitute a new equivalent replacement product where an older version has been discontinued.

Business customers.

Returned goods will only be accepted at our discretion for reasons, other than faulty, on condition they are unused and in their original packaging. We reserve the right to apply a 25% re-stocking charge (£35 + vat minimum). This charge also applies to products which are still on-build at the factory especially for that customer.

Business customers cancellation charges.

If you place an order with us using a credit or debit card and you decide to cancel after we have already processed the order then we reserve the right to deduct 5% to cover the cost of administration.

Domestic customers.

Right to cancel. You have a cooling off period of 14 days after the date on which you have received the goods to cancel the contract, return the goods at your cost and receive a full refund of the purchase price including the original shipping charges to you. If you wish us to arrange to have the goods uplifted then we reserve the right to deduct the carriers collection charge from any refund. This refund will be made within 14 days unless we have agreed otherwise with you.

During the cooling off period any cancellation must be given by written notice by either party. Goods must be returned complete, undamaged with all accessories and instructions and in the original packaging in reasonable condition.

The right to cancel this contract will not apply in respect of personalised goods or goods made to your specification

Faulty or damaged goods will be collected and replaced free of charge. Refund is conditional on there being no breach of the customer's statutory duty to take reasonable care of the goods and no more than 14 days from date of purchase.

Remittance Terms
Payment by credit/debit card is best and can be made in the section provided for in this web page or by phoning 01506 847999 (International 441506 847999). We are also pleased to accept payment by bank transfer and can e-mail a proforma invoice if required.